Lower my payment
We review your federal loan history, compare the plans available
to you and file the appropriate application. If a
recertification changed your payment, we check the servicer’s
math against your paperwork and pursue a correction.
What the work includes
- A review of your loan history and payment calculation
-
The agreed plan application or consolidation, or
recertification review and correction request
-
For plan-enrollment work, help with plan questions during the
agreement’s twelve-month term
Have Parent PLUS loans?
Parent PLUS has separate rules. Whether an income-based
payment remains available depends on your loan and
consolidation dates. We check eligibility, the remaining
deadline and the steps needed before recommending a change.
Not sure when you borrowed or consolidated? We can check your
records.
Your agreement identifies which of these tasks applies and when
follow-up ends.
In your message, say what you pay each month, who you pay, and
whether any of it is Parent PLUS (and when it was consolidated,
if you know). Not knowing your plan is fine.